Network Troubleshooting / Reporting Guide
upgrade RockFlow App to The latest version
reboot you phone
restart RockFlow App
Switch to different networks (Wi-Fi - cellular networks)
Modify mobile phone Wi-Fi DNS related configuration
tap ℹ️ icon
tap configure DNS
switch between different states （Manual - Automatic） you could type: 126.96.36.199 , 188.8.131.52 to switch to Google DNS servers. china mainland: 184.108.40.206 , 220.127.116.11
- Open the Wi-Fi settings on your device. You could do this by launching Settings and going to Wi-Fi, or by pulling down the notification shade and long-pressing the Wi-Fi icon.
- Now, open the network options for your Wi-Fi network. The way this works will depend on your phone; you may have to long-press the name of the Wi-Fi, and the tap on Modify Network, or there might be an arrow on the side, depending on your manufacturer and version of Android.
- In the network details, scroll to the bottom, and tap on IP Settings. If you don't see that menu, look for a button marked Advanced, and then you'll see IP Settings.
- Change this to static.
- Change DNS1 and DNS2 to the settings you want - for example, Google DNS is 18.104.22.168 and 22.214.171.124 respectively.
- use VPN proxy
If the common solutions do not solve your problem, you can contact us and provided the informations below.：
Error screenshot (or screen recording)
Network environment information
Mobile phone system version, RockFLow App version information
Description of other problems encountered
例如：iPhone 13 15.6 system, RockFLow App 1.3.3 ,cannot open a certain page in WiFi environment. Here is a screenshot .