Opening Account

📄️ How do I reset password

To reset your password, you can simply click "Forget password?" on the login page and verify your phone number or email as instructed.

📄️ Why do I need to verify my identity

You need to verify your identity because the government requires us to verify your identity to comply with anti-money laundering (AML) regulations. Your information is always kept confidential and is only used for compliance purposes.

📄️ How long does it take to open an account

It will take 2-3 working days to open your account after you provide the verification information and finish the deposit.

📄️ What's the ID requirement for my verification

Please check the list of IDs we accept and upload again if your verification is rejected. 🦄

📄️ Why do I need to provide my ID for my verification

You need to provide your ID for your verification because government requires us to verify your identity to comply anti-money laundering (AML) regulations. Your ID is the most important way to verify your identity. Your information is always kept confidential and is only used for compliance purposes.

📄️ What're the personal info requirements for my verification

The personal info requirements for your verification of personal are your name, gender, birthday, nationality, residential address, phone number, and employment status.

📄️ Why do I need to provide my personal info for my verification

You need to provide your personal info for your verification because government requires us to verify your identity to comply anti-money laundering (AML) regulations. Your ID is the most important way to verify your identity. Your information is always kept confidential and is only used for compliance purposes.

📄️ What's the name I should put for my verification

The name you put should match your ID card.

📄️ How to Submit Tax Information

- Not paying taxes in the country of residence – how to fill in Tax ID